Dan McDade

ViewPoint | The Truth About Lead Generation is a blog exploring issues related to B2B sales, marketing and lead generation.

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Authored by Dan McDade, president and CEO of PointClear, ViewPoint draws on his 20-plus years of experience helping companies develop prospects and drive revenues. Named one of the 50 most influential people in sales lead management in 2009 and 2010 by the Sales Lead Management Association, Dan offers insights into how to close the gap between marketing and sales and explorations on the most effective means of reaching target audiences—supported by real-world examples—Dan fosters productive thought and collaboration among executives.

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PointClear immediately stood out from the pack due to strong references and the quality of its prospect development associates.

-Angela Bailey, Ingenix, a wholly owned subsidiary of UnitedHealth Group

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The Truth About Leads, Marketing Automation and Strategic Account Management

  
  
  

Strategic account management and marketing automation: a marriage made in heaven or oil and water?

I had the good fortune to discuss how SAM and marketing automation intersect with Bob Thompson, CEO of CustomerThink, during a recent interview about my new book, The Truth About Leads.

While marketing automation, like CRM during its gold rush days, promises huge returns across the board, I shared with Bob my concerns about relying too heavily on marketing automation when engaging target prospects who look like your strategic accounts—the 20% of your customers who deliver 80% of your revenue.

With C-level executives at these firms, correct lead qualification and lead nurturing strategies require proactively engaging and building personal relationships rather than expecting technology to provide sales-ready buyers.

Listen to the podcast for our spirited conversation on this topic and many others—all looking at ways to improve sales and marketing alignment and fix processes that aren’t delivering expected return.

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Hi Dan; 
You make an excellent point about relying on technology to do the important work of qualifying strategic accounts. 
We have found that the lure of marketing automation combined with inbound marketing approaches, what we call inbound marketing automation (IMA), often causes people to leap in and implement a system without doing the proper preparations. No matter how sophisticated the technology is, it cannot replace a sound marketing strategy. And given the newness of the inbound techniques, such a strategy must be redesigned to take into account the facets of online or Internet marketing as opposed to simply covering the more traditional outbound approaches. 
As such any company serious about using inbound marketing automation must begin by revisiting their marketing strategy and updating it to include: 
Search Engine Optimisation, Social Media Marketing, And If Necessary Pay per Click Advertising, in addition to all that required to implement drip e-mail campaigns and grading and scoring programs. 
But then as you say, even a good marketing strategy and sophisticated technology cannot replace the person-to-person touch needed to suitably handle the strategic account. But done properly in the way am suggesting here, the technology can and will identify the strategic accounts for you when the prospect lands on your website. By appropriately scoring and grading each individual, and letting you know about the important ones, the strategic accounts more or less identify themselves each time they land on your site. And the automation rules within the IMA system can be set to notify the right person each time a potential strategic account prospect arrives.
Posted @ Tuesday, March 08, 2011 4:19 PM by Eric Goldman
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